Job ID ISLMBA1019A
Company Name Intellibit Systems LLC, Information Technology Consultant Firm
Job Category Technology
Location Baltimore, MD
Positing type Temp-Permanent
Experience 2-4 Years Experience
Date Posted Mar 17, 2010
Help desk analyst Baltimore – MD
Level 1 Help Desk Analyst. Password resets, respond to e-mail, phone calls, and direct requests for Help Desk support. Document, Research, identify, and solve technical problems. Document and track support activity. Resolve technical problems in a call center/help desk environment. Use expertise in customer service and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and/or hardware products.
Experience with Windows 2000 / XP and MS Office 2007, including supporting Outlook 2007 messaging issues. Strong phone skills and experience required. Excellent written and oral communication skills and strong customer service experience required. Knowledge of network connectivity and VPN support required. A+, Net+, MCP, and CCNA Certification preferred. Experience working with Remedy a big plus.
Intellibit Systems LLC. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.
Select the “apply now” button below, fill in the required information, and submit your updated resume in MS Word format. If your background and experience are a match for this position, you will be contacted by our Human Resources department.
Select the "apply now" button below fill in the required information and submit your updated resume in MS word format. If your background and experience is a match for this position you will be contacted by our human resources department.